Summary of Qualifications
- Oversaw complete product lifecycle and strategy for core Account Management products for key Yahoo! Partners, assessing customer needs, company business goals and partner product direction.
- Managed cross-functional engineering teams in implementing several initiatives with international telecommunications clients. Projects completed on-time and within resource boundaries.
- Directed day-to-day operations and career development of a 6 person engineering team within Yahoo! Membership.
- Exhibited excellent communication and presentation skills.
- Demonstrated ability to learn quickly.
Employment History
- Title:
- Product Manager
- Company:
- Yahoo! Inc. - Sunnyvale, CA
- Dates:
- 2007-present
Defined requirements and oversaw product lifecycle for core Account Management products (Login, Registration, Cancellation, etc.) for Yahoo!'s Broadband partners: AT&T, BT, Rogers, Telecom New Zealand, and Verizon.
- Defined product requirements for Account Management tools for Yahoo!'s Broadband customers.
- Managed day to day operations and long term strategy for the Account Management products.
- Collaborated with cross-functional teams (Editorial, Engineering, Marketing, QA, Operations & Customer Care) through all phases of product development.
- Worked closely with external partner representatives from AT&T, BT and TNZ to review and analyze product direction and project requirements and timelines.
- Conducted thorough analysis of users' behaviour on Registration flows across all partners to develop a best-of-breed solution (set to launch Q3'08).
- Led the successful migration of over 800,000 Telecom New Zealand subscribers to Yahoo! Services.
- Launched eight major initiatives with AT&T, including initiatives to address FCC compliance and minimize Customer Care operative cost and volume.
- Title:
- Engineering Manager & Presentation Layer Developer
- Company:
- Yahoo! Inc. - Sunnyvale, CA
- Dates:
- 2002-2007
Worked with the Membership team, focusing on the delivery of core Yahoo! services such as Login, Registration and Account Maintenance. Lead several projects within Broadband Membership team, interacting with key partners such as Telecom New Zealand and British Telecom (BT).
- Managed operations and schedule of cross-functional engineering teams on several initiatives such as BT Max launch, Partner Login redesign and Supernova platform patch release.
- Facilitated communication between Engineering, User Experience and Design, Product and Quality Assurance teams.
- Built and mentored a team of six Front End Engineers, managing their performance and growth.
- Mentored junior team members by assessing strengths and weaknesses and tailoring learning programs specific to their needs.
- Completed in-depth analysis of bugs assigned to front end development team, noting trends, causes and potential solutions to reduce count.
- Interacted closely with Product Organization to review requirements documentation and outline potential shortfalls.
- Contributed to architecture decisions and development of Supernova platform.
- Evangelized Accessibility, raising awareness within the company about the topic.
- Wrote detailed induction guides for new coming team members, minimizing learning curve time and increasing daily productivity.
- Created first template framework for presentation layer development for Broadband FEE team in order to optimize development efforts and speed-up deliverables.
- Assisted in the development of property redesign proposal and presentation to Marketing team (Yahooligans).
- Title:
- Interface Engineer
- Company:
- Grand Central Networks - San Francisco, CA
- Dates:
- 2001-2001
Developed and maintained Grand Central's online Billing, Admin Tools, Reporting, and Forums products and services.
- Completed all engineering deliverables on time, while coming up to speed within new organization and learning new JSP scripting language.
- Created detailed documentation of site flow during conversion to Tomcat environment, indicating specific components, forms, and passed information.
- Motivated colleagues to participate in community involvement by organizing donation drives.
- Title:
- Front End Technology Engineer
- Company:
- Scient - San Francisco, CA
- Dates:
- 2000-2001
Collaborated with 2-15 person cross-functional teams through the delivery of various Scient products.
- Participated in effort to expand client base by doing research on particular market trends, while finding ways the potential client can enhance product offering to meet those market demands.
- Designed and developed tools to help automate site migration initiatives. My URL translation tool reduced engineering involvement by as much as 75%.
- Worked on migration project for Wells Fargo, migrating 1500+ web pages, converting them to new standards, usability-friendly and consistent interface design.
- Developed and organized content for a Scient promotional portfolio to be used for contest submissions and sales presentations. (Portfolio.scient.com) site.
Relevant Skills
- Proficient with tools such as Excel, MS Project, Adobe PhotoShop
- Strong analytical abilities and problem solving skills
- Speak fluent Bulgarian, beginner in French and Russian
- Demonstrated knowledge in programming languages such as PHP, Java, JavaScript, XML, JSP, ASP, DHTML, CSS, ActionScript, and Layered Semantic Markup
Education
- Degree:
- Professional Training
- Institution:
- Various
- Dates:
- 2000-2006
Attended courses in Statistics, Management training, and workshops including "Negotiation Techniques", "Effective Facilitation", "Working Styles", "Technical Business Writing", "Presentation Training", and "Confrontation Resolution"
- Degree:
- Undergraduate Studies
- Institution:
- University of California, San Diego
- Dates:
- 1996-2000
Bachelor's Degree in Computer Science
Programs of Concentration in Political Science/International Relations and Visual Arts
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